Refund policy

A fair answer if something goes wrong.

Last updated: 19 September 2026

When we will refund

We will make it right when there is a genuine delivery or payment issue. This includes a duplicate charge, an unauthorized payment, a paid resource that was not delivered and cannot be restored, or access to the wrong paid item. Contact us within 7 calendar days of payment.

Change-of-mind requests

Because WorkLens resources are digital and personalized or immediately accessible after payment, we do not ordinarily offer refunds for a change of mind after a report, toolkit or private download link has been accessed. This does not limit any non-excludable consumer rights that apply where you live.

How to request a refund

Email worklens@hotmail.com with the email used for delivery, your PayPal transaction or order reference, the date of payment, and a short description of the issue. Please do not send sensitive workplace details unless they are necessary to explain a technical problem.

What happens next

We aim to reply within 3 business days. If a refund is approved, it will be returned to the original PayPal payment method. Timing after that depends on PayPal and your payment provider. Where an access problem can be fixed quickly, we may first offer to restore or resend your private delivery link.

PayPal disputes

You may also have rights under PayPal's own buyer-protection process. This policy does not replace rights that cannot legally be excluded.